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Frequently Asked Questions
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Our Policies
Our professional relationships with our clients are built on a foundation of mutual trust and respect.
As a condition of working with our practitioners, all clients must agree to the policies below.
Privacy Policy
Prior to your first appointment, you will be required to complete a confidential health history form. This form must be updated any time there are significant changes to your health history (ex. surgery, major illness).
The information in your file can only be released with your consent or as required by law. In order to best serve you, your practitioner may discuss your case with the other healthcare providers involved in your care.
Appointment Times & Booking
Our hours are by appointment only. We're open Monday-Friday unless otherwise posted.
For Discovery Sessions, we currently are not taking same-day appointments - bookings are open 24 hours prior to session start time. Please be sure you receive a confirmation email when scheduling your appointment to ensure that it's registered on our schedule.
Please note that the time you have booked is the length of your entire appointment, not necessarily the hands-on time total. Be assured that we strive to maximize your hands-on time. You should expect a minimum of 5 minutes of intake & assessment time within your session to measure progress. Our sessions are set up this way to be the most therapeutic for you, while also being able to measure notable change as part of it!
Cancellation Policy
Your session times are reserved exclusively for you. If you need to cancel or reschedule your session, there is no fee if notification is given at least 24 hours prior to your session.
Notification that is given less than 24 hours prior to the session time will result in a 100% charge of the service for Discovery Sessions, & a loss of that monthly session in regards to Signature Package holders.
We do understand that emergencies & illnesses do occur. If you or your children have a medical reason, a death in the family, or some other life altering/emergency event, please contact us as we may at our discretion waive the appointment fee. In cases of extreme weather conditions, if you do not feel safe traveling to our office, feel free to call and reschedule your appointment. There would not be a charge for this type of cancellation. If extenuating life circumstances occur, they will be addressed on a case-by-case basis.
Early & Late Arrival
Please aim to arrive about five minutes prior to your scheduled appointment. This allows for a relaxed and unhurried experience before your session begins.
In the event that you may arrive late to your session, you will receive the remaining time scheduled (full price will still be charged OR the full session will still be deducted from your package/membership) to respect the neighboring appointment times scheduled that day. We will do our best to accommodate you if time allows.
Attire Requirements
For FlexBlend Sessions & your first Discovery Session, wear some form of mobile clothing - think workout clothes.
Wear comfortable, athletic-type clothing that is mobile, such as: leggings, shorts with compression shorts underneath (men and women), t-shirt or long-sleeve shirt. Feel free to reach out with any attire questions when it comes to stretch-focused sessions.
For massage integrations, the techniques used may involve draping methods (with a sheet & blanket) to ensure that your core is covered at all times. Feel free to reach out with any questions when it comes to massage segments of integrated sessions.
Refusal of Service
For safety purposes, we reserve the right to refuse or discontinue treatment at any time. Reasons may include, but are not limited to:
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Intoxication
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Derogatory comments
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Sexual or romantic advances
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Illness or infectious conditions
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Contagious or unidentified skin conditions (ex. rashes, mysterious bug bites)
If you develop a skin condition, please clear it with your doctor before receiving a session. If you exhibit any of the aforementioned conditions or behaviors, you'll be denied treatment and charged for the session.
A Note on Tipping
Tips are appreciated, but never expected!
Our rates reflect the value of this specialized technique, and we appreciate your generosity greatly; whether that be monetary, supporting our business by spreading the word, or even leaving us a Google review.
We appreciate you telling your friends, family, co-workers, etc. about us and how we have helped you - and ultimately refer those who would benefit from this work to visit Michigan Optimal Movement Center so that they can get to feeling as good as you do too!
